Refund and Returns Policy

At Downeast Audio Video, we are committed to providing quality audio equipment and excellent customer service. Please review our refund and return policy carefully before making a purchase.

Returns

We accept returns on eligible products within 14 days of the original purchase date.

To qualify for a return:

• The item must be in new, unused condition.
• The item must be returned in its original packaging with all accessories, manuals, and included components.
• Proof of purchase is required.
• The item must not show signs of installation, modification, misuse, or physical damage.

Items returned that do not meet these conditions may be denied or subject to a restocking fee.

Non-Returnable Items

The following items are not eligible for return:

• Special-order or custom-order products.
• Products that have been installed, mounted, or modified.
• Clearance, closeout, or final sale items.
• Products with missing components or damaged packaging.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Shipping, delivery, installation, and service charges are non-refundable.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or as a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Original shipping charges are non-refundable unless the return is due to our mistake.

Defective or Damaged Products

If your product arrives damaged or is found to be defective, please contact us within 48 hours of receipt.

We may require photographs, videos, or additional information to assist with the warranty or replacement process. Depending on the manufacturer’s policies and product condition, we may offer:

• Replacement of the product
• Repair of the product
• Refund of the purchase price

Delivery Orders

Customers should inspect all products at the time of delivery. Any visible damage or missing items should be noted and reported immediately.

In-Store Pickup Orders

Customers are responsible for inspecting products at the time of pickup. Once products leave our location, responsibility for transportation and handling transfers to the customer.

Manufacturer Warranties

Many products sold by Downeast Audio Video include manufacturer warranties. Warranty coverage, terms, and procedures vary by manufacturer. We will gladly assist customers in contacting manufacturers and facilitating warranty claims when possible.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact:

Downeast Audio Video
Phone: 207-702-0702
Email: [email protected]
Address:770 Bath Rd. Wiscasset, Maine 04578

Downeast Audio Video reserves the right to modify this policy at any time without prior notice.